Customers should be at the meeting point 15 minutes prior to the departure time. If you will be late, please contact our customer care team at City Lights Tours at the telephone number found on your confirmation voucher and we will do our best to accommodate you; however, it may not be possible for you to join the tour. Late arrivals are not eligible for refunds.

Please note that if you do not arrive on time for your tour, it cannot be rescheduled. This is because the tickets are time-sensitive and valid only for the specific date and hour booked.

We suggest booking your Experience at your earliest convenience. Due to popular demand, it is possible that the Experience will be fully booked if left too late. 

We accept online payments from most major credit and debit card providers including Visa Credit, Visa Debit, Maestro, MasterCard, and American Express.

You should receive your email confirmation, including your tour voucher, after you make your booking online. In most cases this happens almost instantly.

If your payment didn’t go through, it may be due to your credit card not passing our payment gateway security check. For a credit card to be accepted, it needs to have 3D security verification enabled.

If your card has been declined for the reason mentioned above, please contact us directly at info@citylightstours.com or through our online forms and we will assist you in completing the booking process.

If you did not receive an email confirmation when making your booking, please check your spam folder first. If it's not there, contact our customer care team at info@citylightstours.com, and we will be happy to investigate and reissue your tour voucher if necessary.

Please contact City Lights Tours customer care team at info@citylightstours.com before making your booking, and we will advise you on accessibility, as well as any potential restrictions at the sites you wish to visit. Note that a wheelchair-friendly itinerary is available and must be booked specifically for such needs.

If you wish to cancel your booking, please contact our customer care team at info@citylightstours.com. Cancellations will be issued in accordance with our Cancellation Policy, which can be found on our Terms & Conditions page.

You can reschedule or change your tour providing that you give us enough notice. Changes to bookings are subject to our Terms & Conditions.

We would be happy to accommodate additional guests subject to availability. Please contact our customer care team at City Lights Tours with the details.

Our staff at the meeting point will be dressed in branded clothing, with CityLights logos on it.

The Vatican and Colosseum tours entail extensive walking, including navigating staircases and uneven surfaces.

If you join a group experience, the guide will have a microphone connected to the headsets provided to all customers. We always ensure high-quality headsets for our experiences. However, please note that inside the Vatican, the audio equipment is provided by the Vatican (Whisper), and the quality of the headsets may vary.